Help & guidance
FollowUp Support
Need help using FollowUp, managing a backup, configuring reminders, or reporting an issue? Contact support and include a clear description of the problem.
Quick checks
Before contacting support
- ✓Confirm that the app is updated to the latest version.
- ✓Restart the app.
- ✓Check notification permissions if reminders are not appearing.
- ✓Confirm that a backup file exists before attempting a restore.
- ✓Do not uninstall the app before creating a backup if the stored records are important.
- ✓Remove all patient-identifiable information from screenshots.
Common questions
Frequently Asked Questions
Choose a question to view the answer.
Where is my information stored?+
Patient records are stored locally on the device used to run FollowUp.
Does FollowUp require an account?+
No. FollowUp does not require registration or an online account.
Can the developer see my patient records?+
No. The developer does not have remote access to records stored locally inside the app.
How do backups work?+
Users can manually export a JSON backup and choose where it is stored using the Apple share sheet.
How do I restore a backup?+
Use the Backup and Restore tools inside the app’s Options screen and select a valid FollowUp backup file.
What happens if I delete the app?+
Locally stored records may be removed. Users should create and safely store a backup before deleting or reinstalling the app.
Do notifications show patient details?+
Follow-up reminders are designed not to show patient names, diagnoses, phone numbers, file numbers, or other patient-identifiable information.
Can I erase all stored patient data?+
Yes. The Options screen contains a protected Erase All Data process requiring strong confirmation.
Is FollowUp a medical record system?+
No. FollowUp is a personal organizational tool and is not a replacement for an electronic medical record or hospital information system.