FollowUp for iPhone & iPad
FollowUp Support
Need help using FollowUp, managing a backup, configuring communication, or reporting an issue? Contact support and include a clear description of the problem.
Quick checks
Before contacting support
- ✓Confirm that the app is updated to the latest version.
- ✓Restart the app.
- ✓Check notification permissions if reminders are not appearing.
- ✓Confirm that a backup file exists before attempting a restore.
- ✓Do not uninstall the app before creating a backup if the stored records are important.
- ✓Remove all patient-identifiable information from screenshots.
Common questions
Frequently Asked Questions
Choose a question to view the answer.
Where is my information stored?+
Patient records are stored locally on the device used to run FollowUp.
Does FollowUp require an account?+
No. FollowUp does not require registration or an online account.
Can the developer see my patient records?+
No. The developer does not have remote access to records stored locally inside the app.
Is FollowUp a medical record system?+
No. FollowUp is a supplementary clinical organization and patient follow-up tool. It is not a replacement for your healthcare facility’s official medical record or hospital information system.
How do backups work?+
Users can manually export a JSON backup and choose where it is stored using the Apple share sheet.
How do I restore a backup?+
Use the Backup and Restore tools inside the app’s Options screen and select a valid FollowUp backup file.
What is the Sharing Passcode?+
It is a passcode defined by the user and stored securely on the device. It can be used to protect Patient Share Card PDFs. Share it only with the intended professional recipient and through an appropriate channel.
How are Patient Share Cards protected?+
The healthcare professional chooses the follow-up information included, deliberately initiates sharing, and can protect the generated PDF using the Sharing Passcode.
How do Completion Messages work?+
FollowUp prepares a message using the selected language, configured Sender Name and Facility Name, and reusable variables. The healthcare professional reviews and may edit the text, then completes sending through WhatsApp or Messages. FollowUp does not send messages automatically.
Can I use multiple Facilities of Practice?+
Yes. Configure a Current Facility and Additional Practice Locations. Facility names can also be saved in additional languages for use in matching patient communication.
How does Build Libraries from Existing Data work?+
FollowUp reviews information already stored in the app, identifies possible reusable Library entries, and shows them for review. Nothing is added until the user approves it.
What does Awaiting mean in the Agenda?+
Awaiting identifies active patients who do not yet have a recorded Event in their Patient Timeline, independent of their Follow-Up Schedule.
Do notifications show patient details?+
Follow-up reminders are designed not to show patient names, diagnoses, phone numbers, file numbers, or other patient-identifiable information.
What happens if I delete the app?+
Locally stored records may be removed. Users should create and safely store a backup before deleting or reinstalling the app.